Terms of Service
The terms for using What’s It Worth: accounts, the Free, Pro and Dealer plans, billing and cancellation, acceptable use and liability.
These Terms of Service (“Terms”) are an agreement between you and WhatsItWorth Labs, Inc., a Delaware corporation (“we,” “us”), governing your use of What’s It Worth, including whatsitworthguide.com, our web app, and our upcoming mobile apps (the “Service”). By creating an account, joining the waitlist, or using the Service, you agree to these Terms and to our Privacy Policy. Section 14 contains an arbitration agreement and class-action waiver that affect your legal rights.
1. What What’s It Worth does
What’s It Worth uses image recognition to suggest what an item is, shows an estimated value range based on public sold-listing data, and links to comparable sales (“comps”). It also offers optional tools such as a collection tracker, value alerts, batch scanning, and one-tap listing to third-party marketplaces.
2. Estimates are not appraisals
All identifications and values are algorithmic estimates provided for general information. They are not certified appraisals, are not authentications, and must not be used for insurance, estate or tax filings, charitable donation deductions, or legal proceedings. We do not guarantee any sale price. The full Valuation Disclaimer is part of these Terms.
3. Eligibility and accounts
- You must be at least 13 years old (16 in the EEA and UK). If you are under the age of majority where you live, a parent or guardian must agree to these Terms.
- Provide accurate account information and keep your password secure. You are responsible for activity under your account.
- One person per Free account; creating extra accounts to avoid scan limits is not allowed.
4. Plans and pricing
| Plan | Price | Includes |
|---|---|---|
| Free | $0 | 3 scans per day, ad-supported |
| Pro | $4.99/month or $39.99/year | Unlimited scans, no ads, full 5-year comp history, collection tracker, value alerts |
| Dealer | $14.99/month | Pro features plus batch scanning of up to 50 items, CSV export, and cross-listing |
Prices are in U.S. dollars and exclude applicable taxes. “Unlimited” is subject to fair use: automated, scripted, or resale scanning is not permitted. We may change features or prices; price changes for existing subscriptions take effect at your next renewal after at least 30 days’ notice.
5. Subscriptions, renewal, and cancellation
- Auto-renewal. Paid plans renew automatically at the end of each monthly or annual term at the then-current price until you cancel. You authorize us (or the app store) to charge your payment method on each renewal.
- Cancel any time. Web subscribers can cancel in account settings; cancellation takes effect at the end of the current billing period, and you keep paid features until then. App-store subscribers must cancel through Apple or Google.
- Billing. Web purchases are processed by Stripe. Purchases in our native apps are processed by the Apple App Store or Google Play and are subject to their terms.
6. Refunds
For web subscriptions, you may request a full refund within 14 days of your first charge by emailing [email protected]. Renewals and later charges are non-refundable except where required by law. Refunds for app-store purchases are handled solely by Apple or Google under their policies. Consumers in the EEA and UK keep any statutory withdrawal rights; by starting to use a paid plan immediately, you acknowledge that the right of withdrawal may be lost once the service is fully performed, to the extent the law allows.
7. Your content
You keep ownership of photos and notes you upload (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free license to host, process, and display Your Content only as needed to run the Service for you, including sending it to sub-processors for identification and to marketplaces when you choose to list. We will use Your Content to train our models only if you opt in, as described in the Privacy Policy. You confirm you have the right to upload Your Content and that it does not violate anyone’s rights.
8. Acceptable use
You agree not to:
- Scrape, bulk-download, or resell estimates, comps, or other data from the Service.
- Use bots, scripts, or multiple accounts to exceed plan limits.
- Reverse engineer, probe, or interfere with our models or systems, except as the law expressly permits.
- Upload unlawful content, images of other people without consent, or content that infringes intellectual property.
- Use our results to misrepresent an item’s authenticity, origin, or value to a buyer, insurer, or authority.
- List stolen, counterfeit, or prohibited items (such as ivory or certain wildlife products) through our listing tools.
9. Third-party marketplaces, links, and ads
One-tap listing hands your item details to eBay, Mercari, or another marketplace. Any listing, sale, fee, or dispute is between you and that marketplace and its users, under its terms. We are not a party to any transaction and are not responsible for third-party sites. Some links are affiliate links that may earn us a commission; see our Affiliate Disclosure. Free plans display third-party ads; see our Cookie Policy.
10. Our intellectual property
The Service, including software, models, design, estimates, and the What’s It Worth name and logo, belongs to WhatsItWorth Labs, Inc. or its licensors. We grant you a personal, non-transferable, revocable license to use the Service for its intended purpose. Dealer CSV exports may be used in your own business, but not to build a competing pricing database.
11. Feedback
If you send suggestions or report a wrong identification, we may use that feedback freely without obligation to you.
12. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT IDENTIFICATIONS, ESTIMATES, OR COMPS ARE ACCURATE, COMPLETE, OR CURRENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED.
13. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WhatsItWorth Labs, Inc. WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST SALES, OR ITEMS SOLD BELOW VALUE, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR (B) $50. Some jurisdictions do not allow these limits, so they may not fully apply to you; nothing in these Terms limits liability that cannot be limited by law.
14. Disputes and arbitration (U.S. users)
Please contact [email protected] first; most issues can be solved informally within 60 days. If not, you and we agree that any dispute will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either party may bring an individual claim in small-claims court. You and we waive the right to a jury trial and to participate in a class action. You may opt out of this Section within 30 days of first accepting these Terms by emailing [email protected] with your name and account email. This Section does not apply to consumers in the EEA or UK.
15. Governing law
These Terms are governed by the laws of the State of Delaware and applicable U.S. federal law, without regard to conflict-of-laws rules. If you live in the EEA or UK, you also keep the protection of mandatory consumer laws where you live and may bring claims in your local courts.
16. Suspension and termination
You may delete your account at any time in settings. We may suspend or terminate access if you breach these Terms or misuse the Service. If we terminate a paid plan without cause, we will refund the unused portion of your prepaid term. Sections 2, 7 (license for content already processed), 10, and 12–15 survive termination.
17. Changes to these Terms
We may update these Terms. For material changes, we will notify you by email or in the app at least 14 days before they take effect. Continued use after that date means you accept the updated Terms.
18. General
These Terms, together with the policies linked here, are the entire agreement between you and us about the Service. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets.
19. Contact
Legal notices: [email protected] or WhatsItWorth Labs, Inc., Attn: Legal, 2261 Market Street, Suite 5178, San Francisco, CA 94114, USA. General support: [email protected].